100% Satisfaction Guarantee.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund, please your item in the original packaging.

Shipping and Handling

We ship all subscriptions on the 5th day of the month and all other purchases within 5 days of receipt of the order. Shipping information will be shared with you as soon as it is available. For local deliveries we will reach out to you to confirm details prior to delivery.

Why do we want you to return it?

We are always striving to provide the highest quality product for our customers and we want to learn from any errors or mistakes. If we shipped a bad batch we want to study it and make sure it never happens again.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund status or delivery details for replacement.

Only regular priced items may be refunded. Sale items cannot be refunded.

Please send your item to our headquarters and contact our support team at sales@undergroundcoffee.com for details.

Contact us at sales@undergroundcoffee.com for questions related to refunds and returns.

Detailed Policies

You can find additional policies including our Terms and Conditions and Privacy Policy on our site. If you have any additional questions please feel free to contact us.